Attention all TZR customers!
We have been flirting with the idea for several weeks now, but today (04/23/14) we are actually implementing it. We are temporarily locking the incoming service department door until further notice. We have been experiencing exponential growth and demand for our work this last year, and we are currently overwhelmed with projects that are here in the shop already. We are falling further behind by the day as new work constantly oozes its way under the door. Until further notice, nothing will be allowed to be dropped off or shipped in for service. The only exceptions are the few pre-arranged builds and jobs that were already scheduled and authorized weeks ago. Going forward, once we get caught up, we will be restructuring things here in order to better serve our growing list of customers. The proverbial ‘growing pains’… but we will come out the other side of this mound of work a better, more organized operation. If you are a customer that currently has something here, and have been patiently waiting, you have my deepest gratitude and thanks for your patience and trust. The parts department is still completely open, as we order parts daily. Please don’t hesitate to call or stop by if you need parts. Please share this message with anyone whom it may possibly concern. What a great example of what social media can do to communicate with all of your friends and customers. Thank you all for your support and understanding.