We go to great lengths to insure that we get you fair pricing in all aspects of your bikes repair or modification. Today, with internet competition for the sale of parts, it has become exceptionally difficult to be able to compete in pricing for some replacement parts. This section is written to help my customers understand what goes into getting the necessary parts to repair or build your bike. I felt it necessary to write this to emphasize our parts policy, and all we do to be both competitive and fair.
First, we will always be happy to install any part that you supply when you drop off your bike. We will never insist on making you buy everything you need from us. Many of my customers are sponsored directly from various manufacturers, or local dealerships, and I do not want to get in between your existing support. If you know what parts you need for your repair or build, you are welcome to supply them to us to install. No extra labor is ever charged for parts you supply.
However, when you bring in a bike for repair, and have no idea what’s necessary to repair it, we will of course supply all that’s needed. We work very hard with our local OEM dealerships to secure discounted pricing on OEM parts, so that by the time we look up part numbers, discuss the repair with you, email or call our parts orders in, pick up or pay for shipping to us, invoice all the parts that come in every day, we can still sell you OEM parts at below MSRP prices. This discount varies from brand to brand, but because we are buying the parts from OEM dealers, paying them “above dealer cost” pricing, and we need to get paid for the immense amount of time spent looking up, ordering, opening and invoicing everything that comes in every day, we arrive at a price that is what we consider necessary and fair to secure parts for you. We really do believe in trying to stay “local” with the dealerships we use to get OEM parts. We want to support the shops that we see every weekend at the track, and that sell you your dirtbike in the first place. Although some of the big internet parts stores are indeed “cheap” when it comes to part pricing, they are not there for you when you need that part installed before the weekend. Local dealerships, as well as TZR are, and there is value in that service. That being said, we give estimates on almost job we do, so you will always know approximately what you need to spend on parts with us beforehand. We will not, however, look up all the parts you need by part number, and then give you that list for free just so you can go internet shopping for the best price.
We stand behind our services 100%, but any part failures due to defective or inferior parts are not TZR’s responsibility.